Support

Something not working, or a bill acting strange? We read every message.

It helps if you tell us your iPhone model and iOS version (Settings → General → About) and what you were doing when it happened.

Common questions

Does PayBilz connect to my bank or pay my bills?

No. PayBilz tracks your bills and reminds you before they're due. You pay them the way you always have. We're working toward linking accounts and paying from the app in a future version.

Where is my information stored?

On your phone only. We don't run a server that holds your bills, which also means we can't see or recover your data. See our privacy policy for details.

I forgot my password.

PayBilz can't reset it, because your password is stored only on your phone and there's no PayBilz account on our side. To start over, delete the app and install it again — this erases the bills saved in it.

Can I unlock PayBilz with Face ID?

Yes. Open You → Face ID unlock and switch it on. PayBilz asks your phone to check your face, and your PayBilz password still works if Face ID doesn't recognize you. PayBilz never sees or stores your face data.

Can I use dark mode?

Yes. Open You → Appearance and choose Light, Dark, or Match system, which follows your phone's setting.

I'm not getting reminders.

Check that notifications are allowed for PayBilz in Settings → Notifications, and that you haven't silenced them with a Focus mode. In PayBilz, open You → Reminders & alerts to see how many days ahead you're reminded. A bill you've already marked paid won't send a reminder.

Will I get text or email reminders?

Not yet. Today PayBilz reminds you with notifications on your phone. If you added a mobile number or email, it's saved on your phone for when those features arrive.

How do I move PayBilz to a new phone?

Everything lives on your phone, so it moves with your phone's backup or a direct phone-to-phone transfer. There's no PayBilz account to sign in to on a new phone.

What happens to my information if I delete the app?

Everything PayBilz saved is on your phone only, and we keep no copy, so there is nothing on our side to remove. Deleting the app removes your bills and settings from your phone. To also remove your saved password, use You → Erase all data before you delete the app. An older backup of your phone may still contain a copy, and those backups are controlled by you and Apple.

How do I delete everything?

Open the You tab and choose Erase all data. You'll be asked to type a confirmation phrase, then everything PayBilz saved on your phone is removed.